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Terms and Conditions
We are located in Clermont Florida and operate strictly on the Internet, however if you live local you are more than welcome to pick up any item and save the shipping costs. We try to provide a ton of information on the site under the articles directory and the directions tab. This eliminates 99% percent of questions and or problems
New Fraud Policy
Due to increasing credit card fraud ASJ will now verfiy orders that are over $100 or orders that the shipping address and the billing address differ. We will verfiy these orders via Phone and have the right to cancel any orders that cannot be verfiied.
Returns are categorized into two different categories:
Those returned for defect
Those returned for change of mind
KNV Enterprises 614 E. Hwy 50, #121 Clermont,FL 34711
Defective items are seperated by brand, If it is a ASJ brand, we will of course replace the defective part or replace the whole item. This sometimes happens in the manufacturing world. . Certain brand names other than the ASJ (Airspeed Junkie) brand will be covered by their individual warranty programs. ASJ does not maintain those programs so you must follow their guidelines. Please contact us if you have questions on this. We strive to give our customers piece of mind and ensure that you will not be "stuck" with anything that does not work or look good.
If you have any damage to your product, there is a good chance it is from the shipping process. This is very common and happens a lot. We have pretty much seen it all. If you get damage, please contact us and we will make the arrangements to replace your item or replace the damaged part. If you can take a picture of the damage it will make our claim process that much easier.
Large items cannot be shipped to PO Boxes. If you have a small order, the USPS may be used if you include a PO Box. You will receive a shipment tracking number which is automatically sent when the item ships. ASJ practices Green Recycling techniques. Packing materials may include recycled packing fill material to further enhance and save our landfills.